Support

We usually reply within two working days.

Email us

Include your iPhone model, iOS version and the Medorya version (shown at the bottom of Medorya Settings). Please don't send prescription photos unless we ask.

Billing

Manage or cancel a subscription
Request a refund from Apple

To restore Pro on a new iPhone: Settings > Medorya Pro > Restore Purchases.

Reminders

I'm not getting reminders

Open iPhone Settings > Notifications > Medorya and turn on Allow Notifications and Time Sensitive Notifications.
If you use a Focus (such as Sleep or Do Not Disturb), allow Medorya in that Focus or turn on Time Sensitive.
Open Medorya once after restarting your iPhone or changing time zones so reminders are rescheduled.

Why are medicine names hidden on my Lock Screen?

For privacy, names are hidden while your iPhone is locked. You can change this in Medorya Settings > Hide names on Lock Screen.

Scanning

The scan couldn't read my prescription

Place the paper flat in good light, fill the frame and hold steady. A scan that fails does not use up your free scan. You can always add medicines by hand with the + button.

A scanned medicine is wrong

Tap it on the check screen to correct the name, strength, dose or times before you confirm. Nothing is saved until you do.

Your data

Moving to a new iPhone

On your old iPhone, open Medorya Settings > Save Backup File… and choose a passcode.
Save it to Files, or AirDrop it to your new iPhone.
On the new iPhone, install Medorya, tap Settings > Restore from File… and enter the passcode.

How do I delete my data?

In Medorya Settings > Export or Delete My Data you can remove everything at once, or simply delete the App. We don't hold a copy, so there is nothing to delete on our side.

Display

Medorya follows your iPhone's text size. You can also set a larger size, bold text, higher contrast and bigger pill pictures in Settings > Display & Vision.